Returns & Claim Management

Fast, competent and friendly. Good analyses and evaluations build bridges. We are always prepared to address the needs of our customers and fulfill their wishes.

returns & claim management

We listen to your concerns

We strive to find fast, simple and effective solutions. We support you at all times should you have any problems with our products or services. Contact us – we are happy to help.

Required for returns: Material Safet Disclosure

For the testing of used piping components, accessories or parts.

To protect our employees against harmful effects caused by the residue of hazardous substances on returned parts, we require some information from you about where the parts were used.

Before we can process your claim, we ask that you contact your local sales company. They will send you the Material Safet Disclosure which you need to fill in and return to your loacal sales company by email or fax prior to shipping us the goods. The Material Safet Disclosure must be added to your shipping documents. The return of the products is subject to the applicable transport regulations (in particular packaging regulations!) according to ADR, RID or IATA.

The goods are shipped at the risk and peril of the sender until they are handed over to us.

Kindly enclose the material safety data sheets of the substances.

Thank you for your cooperation!

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