We strive to find fast, simple and effective solutions. We support you at all times should you have any problems with our products or services. Contact us – we are happy to help.
Returns & Claim Management
Fast, competent and friendly. Good analyses and evaluations build bridges. We are always prepared to address the needs of our customers and fulfill their wishes.
We listen to your concerns
Required for returns: Declaration on used Piping Systems´Components
For the testing and return of used piping components, accessories or parts.
To protect our employees against harmful effects caused by the
residue of hazardous substances on returned parts, we require some
information from you about where the parts were used.
Before we can process your return, we ask that you download the form below, fill it in and send it back to us by email, fax or post prior to shipping us the goods. Thank you for your cooperation!
Customer Service Germany
- Declaration on used Piping Systems´Components (PDF | 77.5 kB)
- Customer Complaint Data Sheet Building Technologies (PDF | 162 kB)
- Customer Complaint Data Sheet Utility and Industry (PDF | 135.1 kB)
- Microsoft Word - Allgemeine Warenrücksendebedingungen GF ab 01.01.2017.docx (PDF | 78.2 kB)
- Antrag_auf_Warenruecknahme_GF_ab_01_01_2017.pdf (PDF | 798.6 kB)